Department: Reception
Supervisor: Front Office Manager
To strengthen our young and motivated team at the FORESTIS, we are looking for a Reservation Manager (f/m/d) full-time.
Your talents
Professional experience in the upscale hotel industry or tourism in a management position
ASA-J knowledge and other computer skills
“ReGuest” correspondence manager knowledge
Handling knowledge of online portals with its key data
Pleasure at work
Entrepreneurial thinking
Strong communication skills on the phone and email correspondence
Organisational talent
Customer-oriented and maintain contact with our guests in a stylish and discreet manner
Selling skills
Good German, Italian and English language skills
Your duties
Independent administration of the inquiries and reservations
Responsibility for the constant high quality of guest care
Individual support for guest requests on the phone and email prior arrival
Complaint management
Maintenance of the guest files in the ASA-J
Responsible for a professional and quick processing of the daily incoming reservation requests
Invoicing the hotel bill
Accounting preparation in consultation with management
Advice our guests by telephone, e-mail and in a personal conversation on site
FORESTIS Employee Benefits
Working in one of the most beautiful places in the South Tyrolean Alps, in the midst of unspoilt nature in the UNESCO World Heritage Site of the Dolomites.
Family-run hideaway
Pleasant working atmosphere and professional environment
Depending on the position, full-time employment also possible in a permanent annual position
At least one free overnight stay per year for each employee + 1 additional person, depending on position
Family & Friends rates on room rates, subject to availability. Bookings by arrangement with the management
Discounts in our shops, restaurants and spa (40 %)
Discounts at partner hotels (Small Luxury Hotels, Hideaway Hotels, Healing Hotels of the World) Booking via management
Use of the fitness studio
Salary above the regular rate
Regulated working hours within a 5-day week or 6-day week
Uniforms will be offered and cleaned
Catering, including on days off, with breakfast, lunch and dinner
Living in the new FORESTIS Staff House with common room, bar, sun terrace and laundry room with machine and dryer (30 m² rooms with balcony and view of the Dolomites as well as Wifi, telephone, TV and fridge)
Internal & external further education opportunities via training & education courses
Development opportunities
Variety of employee events
If you love nature and are willing to work with a great team to make the best time of the year as pleasant as possible for your guests, we look forward to receiving your application with cover letter, curriculum vitae and photo.
HR-Contact
Adrian – HR Manager
[email protected]
+39 0472 521008
