FAQ

Guests from the age of 14 are welcome to stay at FORESTIS.

Your booking at FORESTIS will be definitively reserved once an advance payment of 30% of the total price has been made and we have provided written confirmation.

The consumer protection code does not provide a right of withdrawal for our customers once they have booked their stay. In the event of cancellation, we therefore charge the following penalties:

29 to 11 days before the arrival: 50% of the total amount

From 10 days before the arrival: 100% of the total amount

We charge 100% of the booked stay in the event of delayed arrival, early departure or non-arrival.

Check-in: from 3 pm

Check-out: by 11 am

You are very welcome to use our lockers in the changing room if you would like to check-out late without using your suite.

If you plan to bring your dog, please let us know at the time of booking. At FORESTIS, we allow one dog per room, with a nightly surcharge of €50.00 (excluding food). Upon request, we’re happy to prepare a dog bed and a bowl in your suite. While enjoying walks in the nearby forest, we kindly ask that you use the dog waste bags provided just outside the hotel to help us maintain the natural beauty of our surroundings. Please note that dogs are not permitted in the bathing, sunbathing, or main restaurant areas. However, you are welcome to dine with your dog in a designated restaurant area in the evening. Your four-legged companion is also very welcome in our garden and on the terrace. Should your dog cause any damage, a surcharge will apply. We’re also pleased to prepare fresh meals for your dog upon request and with advance notice, for an additional fee.

A late check-out at FORESTIS is possible upon availability. We charge a supplement of €110.00 per person for the use of the suite and all other hotel areas until the evening.

The local tax in the municipality of Brixen is €3.60 per person per night.

The FORESTIS is a non-smoking hideaway and we do not offer any areas for smokers indoors. Outside, the terraces and garden areas are at your disposal.

A garage is available free of charge to all FORESTIS guests. We also provide charging stations for E-cars there.

EC, Maestro, Visa, Mastercard, AMEX, no cheques accepted.

We can arrange and pick up medicines for you if they do not require a prescription.

At FORESTIS you can borrow backpacks, hiking poles and snowshoes free of charge. For your bike excursion you are welcome to hire mountain-bikes and e-bikes from the Plose top station of the cable car. We will be happy to do this for you upon request; additional charges are payable.

We will be happy to collect you from the railway station, airport, or any other place of your choice upon availability and on extra charge. Our two transfer cars offer superb comfort.

Tesla X green transfer with 5 seats
Minibus with 8 seats

Minibus Transfer prices for 2 people – one way

The prices are calculated on the basis of the distance to the destination and are not related to the type of vehicle.
For booking and further information, please contact [email protected].

Purchasing a travel cancellation insurance means that you are insured in the event of delayed arrival, premature departure or non-arrival due to unforeseen circumstances, allowing you to have your cancellation fees refunded. We therefore recommend a travel cancellation insurance with Europ​ean travel insurance.